This Refund Policy explains how refunds and cancellations are handled for purchases made on Stageunderground. All payments are processed through Stripe.

1. Fan Club Memberships

Fan club memberships are monthly recurring subscriptions. You can cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain access until then.

We do not offer refunds for partial billing periods. If you believe you were charged in error, please contact us within 14 days of the charge.

2. Artist Plan Subscriptions

Artist Pro, Label, and Enterprise plans are recurring subscriptions billed monthly or annually. You can cancel at any time. Cancellation takes effect at the end of your current billing period.

Annual plan cancellations within the first 14 days may be eligible for a prorated refund. Contact us to request a refund.

3. Merchandise

Merchandise is sold and fulfilled by the artist or their designated fulfillment partner. Refund and return policies for merchandise are determined by the seller.

If you do not receive your order, or if it arrives damaged, please contact the artist through the messaging feature on Stageunderground. If the issue cannot be resolved, you may request a chargeback through your payment provider or contact us for assistance.

4. Event Tickets

Tickets are sold by the artist or event organizer. Refund policies for events are determined by the organizer, subject to applicable consumer protection law.

If an event is canceled, you are entitled to a refund of the ticket price. If an event is rescheduled, your ticket remains valid for the new date. If you cannot attend the rescheduled date, contact the organizer for refund options.

5. Promotion Campaigns

Promotion campaign charges pay for impression-based placement within Stageunderground. A campaign may be eligible for cancellation and refund before delivery begins. Once impressions have been delivered, refunds are limited to the undelivered portion unless required otherwise by law.

6. Booking Deposits

Booking deposits are processed through Stripe and are subject to the terms agreed upon between the artist and the booker. Refund of deposits is at the artist's discretion unless otherwise specified at the time of booking.

7. Service Fees

Stageunderground's platform fee is included in the transaction total. If a transaction is refunded, the platform fee is refunded proportionally. Stripe processing fees are non-refundable once a transaction has been processed.

8. How to Request a Refund

To request a refund, contact us at support@stageunderground.com with your order ID or transaction details. Please include the reason for your request. We aim to respond within 5 business days.

9. Chargebacks

We encourage you to contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension. If you believe a charge is fraudulent, contact us immediately.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect upon posting. Purchases made before a policy change are subject to the policy in effect at the time of purchase.